Privacy Policy

Effective Date: August 3, 2026

Last Updated: August 3, 2026

1. Who We Are

Relaxation Station ("we," "our," or "us") operates the website https://relaxation-station.co.uk/.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Relaxation Station is the data controller responsible for your personal data.

Contact Information:

  • Business Name: Relaxation Station

  • Website: https://relaxation-station.co.uk/

  • Email Address: [Insert Contact Email, e.g., hello@relaxation-station.co.uk]

  • Postal / Business Address: [Insert Business or Registered Address]

2. The Information We Collect

We may collect, use, store, and transfer different kinds of personal information about you, including:

  • Identity & Contact Data: First name, last name, email address, phone number, and mailing address.

  • Booking & Transaction Data: Details about bookings made for our mobile sauna and cold plunge sessions, payment confirmation details, and service history.

  • Technical Data: IP address, browser type and version, time zone setting, operating system, and platform used to access https://relaxation-station.co.uk/.

  • Usage Data: Information about how you navigate and interact with our website.

  • Marketing & Communications Data: Your preferences in receiving updates, special session alerts, or promotional emails from us.

3. How We Collect Your Data

We collect information through:

  • Direct Interactions: When you book a session online, fill out a contact form, sign up for a mailing list, or communicate with us directly.

  • Automated Technologies: As you interact with our website, technical data may automatically be collected via cookies and standard web server logs.

  • Third-Party Services: Third parties providing website hosting, online booking software, or payment processing services.

4. How We Use Your Personal Data (Legal Basis)

We only process your personal data when we have a valid legal basis under UK law:

  • Contractual Necessity: To manage and fulfill your sauna and cold plunge bookings, send booking confirmations, and provide our services.

  • Legitimate Interests: To operate our business efficiently, address customer queries, ensure site security, and improve user experience.

  • Consent: Where you have explicitly opted in (e.g., subscribing to direct email marketing or newsletters). You may withdraw consent at any time.

  • Legal Obligation: To comply with legal, tax, or accounting requirements in the UK (such as HMRC record-keeping).

5. Sharing Your Data

We do not sell, rent, or trade your personal data. We only share information with trusted third parties necessary to operate our website and services, such as:

  • Payment Processors: Secure third-party gateways (e.g., Stripe, Square, PayPal) to handle online payment processing safely.

  • Booking Software: Online reservation systems used to schedule and manage your sessions.

  • Service Providers: Technical, website hosting, and analytics providers supporting https://relaxation-station.co.uk/.

  • Legal & Regulatory Bodies: Professional advisers, insurers, or regulatory authorities if required by UK law.

6. Data Retention & Security

We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, accessed, or altered.

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, tax, or accounting requirements.

7. Your Rights Under UK GDPR

Under UK data protection law, you have rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of any inaccurate or incomplete personal data.

  • Erasure: Request the deletion of your personal data under certain conditions ("right to be forgotten").

  • Restriction: Request that we temporarily restrict the processing of your data.

  • Objection: Object to our processing of your personal data based on legitimate interests or for direct marketing.

  • Data Portability: Request a transfer of your personal data to another service provider.

To exercise any of these rights, please contact us at [Insert Contact Email].

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (ico.org.uk).

8. Cookies

Our website uses standard cookies to maintain essential site functionality, manage online bookings, and analyze visitor traffic. You can set your browser to refuse all or some cookies if you prefer.

9. Changes to This Privacy Policy

We keep our Privacy Policy under regular review. Any updates or changes will be posted directly to this page on https://relaxation-station.co.uk/.